Customer Support Specialist

Job Overview: 

The Customer Support Associate  is the one assigned by the management to the clients, once they have agreed and close the deal. That is when their work starts. They are the ones who make the client know and learn the product (QuickSell) from inside out. Further, this role will act as a bridge between the Success & the Sales team. The Associate will ensure that the customer is all settled about the product and has everything that he or she needs.

Roles / Responsibilities:

• Develops Healthy Customer Relationships.
• Enhances Customer Training.
• Evaluates and Analyze Customer Needs,
• Builds Trust and Transparency with Clients.
• Onboards New Clients.
• Acts as a Customer Advocate.
• Encourages Customers to Upgrade their Products.
• Promotes Customer Loyalty.
• Reduce churn and retain paid clients.
• Handle and resolve client solicitations and objections.
  
  Skill Set Requirements:
   
• Highly organized & able to multitask.
• Self-driven & proactive nature.
• Excellent communication & interpersonal skills.
• Strong logical, analytical, and problem-solving and leadership skills.
• Strong understanding of business & technology.
• Strong Negotiation & Consultative Abilities.
• Ability to handle escalations.
• Ability to understand, articulate & manage customer expectations.
• Ability to learn new CRM software and Ticketing Systems.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.

About Us:

Apport Software Solutions Private Limited is a dynamic and innovative SAAS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp. Started in 2017 with a vision of enabling global brands to win more customers using simple yet robust technology on mobile, today we have over 7000+ customers across 140+ countries using our technology to grow digitally.

QuickSell:

QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. Today, over 7,000+ businesses from 109+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders, with objectives like dynamic product showcases and bookings via WhatsApp. For more details, check out our website: https://quicksell.co/

DoubleTick: 

DoubleTick is a mobile-first conversational CRM built on top of WhatsApp    Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloguing, chatbots, and role-based access. For more details, check out our website: https://doubletick.io/

Some of the brands powered by DoubleTick include GRT Jewellers, Raheja Developers, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Manepally Jewellers, Tupperware, Birla Brainiacs KGK Group, Walking Tree, CKC Group, Malabar Diamonds and Gold, BVC Logistics, Emerald India, Prima Art, Siroya, SabyaSachi, etc.