Associate Director Customer Success
About QuickSell
Founded in 2017 by Deepak Bhagchandani, QuickSell is a fast growing
B2B e- commerce digital enablement platform which has grown fast in
the last 3 years and is Used by 1 million plus businesses in 100 plus
countries across the globe. QuickSell is an advanced product
cataloging, communication and commerce suite built for small
businesses worldwide selling different types of visual and
design-oriented products like jewelry, clothing, handicraft s,
home-decor, etc. enabling them to sell their products seamlessly on
mobile. With backing from prominent investors like InfoEdge and
Beenext we are empowering 12 Lac+ SMBs across the globe to boost
their sales conversion rates using WhatsApp and mobile.
Responsibilities:
● Drive Customer Success Outcomes
○ Increase renewal rates and reduce churn
○ Expand our revenue in accounts through cross-sell and
up-sell
○ Influence future lifetime value through higher product
adoption, customer satisfaction and overall health scores
○ Drive new business growth through greater advocacy and
reference-ability
● Define and Optimize Customer Lifecycle
○ Map customer journey○ Develop listening points in journey (e.g., usage,
satisfaction, etc.)
○ Standardize interventions for each point in journey
○ Define segmentation of customer base and varying
strategies
○ Identify opportunities for continuous improvement
○ Learn from best practices in industry
● Manage Customer Success Activities
About you:
● You have experience in working in a customer success role,
ideally within a SaaS company
● You have previous experience in managing, growing and getting
the best out of a team of CSMs
● You love speaking to customers and understanding and solving
their problems, and have excellent verbal and written
communication skills
● You’re happy working in a busy, buzzy environment and are
adept at juggling multiple priorities at a time
● You’re tech savvy and have a genuine interest in soft ware and
products