Customer Success

Tech Support Executive

Mumbai, Maharashtra
Work Type: Full Time
Job Description:

 QuickSell is a mobile commerce platform designed completely from the ground up to cater to emerging markets and SMBs. Thousands of businesses are choosing QuickSell over platforms built by billion $ companies, due to our simple and mobile-friendly user experience. We provide technological infrastructure for manufacturers, wholesalers, distributors, and retailers who using their phones can manage their products in the cloud, showcase them easily to customers over WhatsApp, and other digital channels and start booking orders without the headache of creating and maintain their own ecommerce stores. 

We are seeking a Tech Support Executive with a strong background in computer science or computer engineering. The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. 

Responsibilities :-

• Provide advanced technical support to customers via phone, email, or chat.
 • Diagnose and troubleshoot complex software issues with a focus on rapid resolution.
 • Stay abreast of product updates and changes, ensuring accurate and timely information is provided to customers. 
• Collaborate with the development team to report and resolve product bugs and malfunctions. 
• Develop and maintain in-depth product knowledge and expertise. 
• Create and update technical documentation and user guides. • Conduct product training sessions for customers and internal teams as needed. 
• Monitor and analyze trends in customer issues to provide feedback to the product and engineering teams.

Requirements :-
• Bachelor’s degree in Computer Science, Computer Engineering, or a related field; Master’s degree preferred. 
• Minimum of 2 years of experience in technical support, ideally in a SaaS environment. 
• Strong problem-solving skills and ability to handle complex technical queries. 
• Excellent communication and customer service skills. 
• Deep understanding of software, databases, and cloud technologies. 
• Proficiency in ticketing, chat software. 
• Ability to work independently and in a fast-paced startup environment. 

What we offer :- 

• A competitive salary and benefits package. 
• Opportunities for professional growth and advancement. 
• A dynamic, creative, and supportive work environment.

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